dewicasino Privacy Policy: Your Data, Your Control
At dewicasino, we keep your personal information under a clear, account-level framework — what we collect, why we hold it, and how you can review or update it at any time. This policy applies to every account holder accessing the platform from Indonesia, where local law and eligible region rules determine what is available to you.
Account data transparency
DANA, OVO, ShopeePay wallet context
Review or update your records
Indonesia-specific eligibility
DATA WE HOLD
What Information dewicasino Collects and Why
When you open an account, we collect the details you submit during registration — your name, contact information, and the e-wallet identifier you connect for transactions, whether that is DANA, OVO or ShopeePay. We also record session data: the device type, browser session identifiers, and login timestamps tied to your account. This data serves three purposes: verifying your identity before any account action is processed, linking your wallet correctly so transaction records match what you see in your account dashboard, and detecting activity that falls outside your normal session pattern. We do not sell your personal details to third parties for marketing use. Where we share data with service providers — for example, the studios whose game content appears in our lobby, such as Pragmatic Play or Habanero — that sharing is limited to what those providers need to deliver the game session. Any data shared under those arrangements is governed by contractual terms that restrict its use. Your wallet data, including the account numbers you register under DANA or OVO, is handled under the same restriction. Retention periods depend on account status and applicable local law; details are shown in your account settings after login.
DANA wallet identifier
OVO account linkage
ShopeePay transaction context
Session and device records
Game-session data from Pragmatic Play and Habanero
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers the dewicasino platform as accessed through your account in Indonesia, where availability depends on local law and eligible regions. Some connected services operate under separate terms — it is worth knowing which areas fall inside this policy and which do not.
Account Access
All login activity, session records and account-level changes you make on dewicasino fall inside this policy. This includes device sign-in history and the security steps you complete when updating your credentials.
Wallet Transactions
Deposits and withdrawals processed through DANA, OVO or ShopeePay generate transaction records held under this policy. The record of each transfer is visible in your account dashboard; the wallet provider's own privacy terms also apply on their side.
Site Content and Game Sessions
Game-session data generated while you access titles from Pragmatic Play, Habanero, Joker or Microgaming in our lobby is covered here. We hold session outcomes tied to your account; the studio does not hold independently identifiable personal data about you.
Third-Party Services
External links, payment-gateway interfaces and any service outside the dewicasino domain operate under their own privacy terms. We do not control how those services handle your data once you leave our platform.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
You hold several actionable rights over the data we keep on your account. Reviewing what we hold is the first step — log in and navigate to account settings, where a summary of your registered details, linked wallet identifiers and session history is displayed. If something is incorrect, the same settings page lets you submit a correction request directly; for changes that affect your DANA or OVO wallet linkage, the correction flow includes a verification step to confirm the update is coming from the account holder. Raising a question about how your data is used does not require a formal process — you can send a message through our support channel at any time, and we will respond with the specific record or clarification you asked about. For requests to remove or restrict data, the process depends on account status and local law; we will tell you what is possible for your account when you get in touch. None of these steps require you to close your account first.
Review Your Records
After login, your account settings page shows the personal details, wallet identifiers and session history we hold. Nothing is hidden behind a separate request form — the current state of your data is visible there directly.
Correct Account Details
Submit a correction through account settings. Changes to wallet linkage — DANA, OVO or ShopeePay — include a short verification step to confirm you are the account holder before the update takes effect.
Raise a Data Question
Send your question through our support channel. We will identify the specific record you are asking about and respond with a clear answer, not a policy summary. Response scope depends on what your account type permits under local law.
Request Data Restriction
Where local law supports it, you can ask us to restrict how we use your data. Contact support with your request and we will explain the options available for your account status and region before any action is taken.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
For any question about how your data is handled — what we hold, how long we keep it, or how to update a record — our support team handles privacy requests directly. Reach us through the channels below; include your account identifier so we can locate your record without asking for it twice.
Live Chat Support
Open the live chat icon from your account page. Describe your privacy request and include your registered account name. Our team will pull the relevant record and respond in the same session where possible.
Email Request
Send a written request to our support email address listed in your account settings. Include your account ID and the specific data point you are asking about. Written requests receive a written response for your records.
Account Settings Path
For standard corrections — registered name, contact detail, or linked wallet identifier — the account settings page handles those directly after login. No support contact is needed for routine updates that fall within the self-service scope.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
The way we handle the data connected to your account follows four practical areas: how we store it, what cookies we set, how we secure your account session, and who holds responsibility when you have a question. Each area has a direct path back to you as the account holder.
Data Storage and Retention
Account records, wallet identifiers and session data are held for the period required by account status and applicable local law. When your account is closed, retention follows the minimum period local rules require, after which data is deleted or anonymised. The current retention state for your account is shown in settings after login.
Cookies and Session Identifiers
We set session cookies that keep your login active while you are using the platform and remember your preferred device. We do not set third-party advertising cookies. You can review and clear session cookies through your browser settings at any time without affecting your account data.
Account Session Security
Each login session is tied to the device and credentials you used to authenticate. If you log in from a new device, an additional verification step is shown before your account loads. We do not store your wallet PIN or e-wallet password — only the account identifier you registered under DANA, OVO or ShopeePay.
Who to Contact for Changes
Privacy requests — corrections, access queries, restriction requests — are handled by our support team, not an automated system. Reach us through live chat or the email address in your account settings. We aim to acknowledge your request and confirm the next step clearly before acting on it.
PRIVACY FAQ
Common Questions About This Privacy Policy
These are the questions we receive most often about how your data is handled on dewicasino. If your question is not covered here, reach us through the support channel in your account.
What personal data does dewicasino collect when I open an account?
We collect the name, contact detail and e-wallet identifier you submit at registration — for example, your DANA or OVO account number. We also hold session data such as device type and login timestamps. We do not collect payment credentials like your wallet PIN or bank password.
How long does dewicasino keep my account data?
Retention depends on your account status and the local law applicable to your region in Indonesia. Active accounts retain data for the duration of the account relationship. After closure, we hold the minimum period required by local rules, then delete or anonymise the record. Your current retention status is visible in account settings after login.
Can I see what data is held on my account?
Yes. Log in and go to account settings — your registered details, linked wallet identifiers and session history are displayed there. For a more detailed record, send a request through our support channel with your account ID and we will provide a structured summary.
Does dewicasino share my data with the game studios in the lobby?
Session data is shared with studios like Pragmatic Play and Habanero only to the extent needed to deliver the game session you open. That sharing is limited by contractual terms that restrict the studio's use of your data to the game-delivery purpose only. Your personal wallet details are not included in that sharing.
How do I update a wallet identifier linked to my account?
Go to account settings after login. The wallet linkage section lets you submit a change for DANA, OVO or ShopeePay. A short verification step confirms you are the account holder before the update is saved. If the self-service flow does not cover your change, contact support through live chat.
What are my options if I want to restrict how my data is used?
Contact our support team through live chat or the email address in your account settings. We will review what is possible for your account under local law and explain the available options clearly before taking any action. Availability depends on your region and current account status in Indonesia.
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